In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.
Refund Schedules & Final Payment Due Date
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.
Although We would love to see You onboard, We understand that plans can change. Should You need to cancel Your booking, We ask that You notify Your Travel Agent or Our Contact Centre at Your earliest convenience. The refunds or cancellation charges that will be payable depend on the departure date of Your cruise or cruisetour and the amount of notice You give Us, as follows:
Sailings up to and including 24 nights (including World Cruise Segments) |
||
|---|---|---|
| Days prior to Cruise or Land Package Departure Final Payment is due 60 days prior to departure |
Item(s) Assessed | Cancellation Fee# |
| 181 days or more | None | None |
| 90 to 180 days | Cruise fare | Deposit Amount |
| 75 to 89 days | All Items | 25% of Total Cost |
| 61 to 74 days | All Items | 50% of Total Cost |
| 31 to 60 days | All Items | 75% of Total Cost |
| 30 days or less | All Items | 100% of Total Cost |
Sailings 25 nights or more (including Full World Cruise and World Cruise Segments) |
||
|---|---|---|
| Days prior to Cruise or Land Package Departure | Item(s) Assessed | Cancellation Fee# |
| 181 days or more | None | None |
| 120 to 180 days | Cruise fare | Deposit Amount |
| 90 to 119 days | All Items | 50% of Total Cost |
| 61 to 89 days | All Items | 75% of Total Cost |
| 60 days or less | All Items | 100% of Total Cost |
Once a Future Cruise Deposit is applied to a booking, it is considered ‘cash’ and is subject to Our Standard ‘Cancellation and Refunds’ Policy. This includes World Cruise bookings. |
||
Pre and Post Cruise Hotel Packages |
|
|---|---|
| Days prior to Cruise or Land Package Departure✝ | Cancellation Fee |
| 181 days or more | Full refund |
| 75 to 89 days | 25% of Total Cost |
| 61 to 74 days | 50% of Total Cost |
| 31 to 60 days | 75% of Total Cost |
| 30 days or less | 100% of Total Cost |
✝Holiday Departure is the earlier of cruise, cruisetour or hotel package start date. Important note, Your travel agent and promotional fares may have different cancellation and refund conditions. Please ensure You check these at time of booking. |
|
Cruise Cancellations & Refunds FAQs
How do I cancel?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.How much will I be refunded?
If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.When will I receive my refund if I cancel?
We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.Am I eligible for cruise credit if I cancel?
The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.How do I purchase cruise vacation protection if I may need to cancel?
We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Manage Booking. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.What will be refunded if I cancel?
If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on Government Taxes and Fees (as defined in your Passage Contract) transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.Exceptions
If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Cruise Charges for your cruise or cruisetour if You cancel Your booking. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.What if Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.
