Pre-Cruise FAQ

Get ready for your Princess Cruise with the OceanReady® steps

Princess® MedallionClass makes cruising effortless. It all begins with the Medallion®, a quarter-sized device that never needs to be turned on or off. Download the Princess® Cruises App to complete the OceanReady® steps before you sail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting:

• Order and Customize your Medallion*
• Personal Information & Travel Docs
• Payment Information
• Passage Contract
• Security & Profile Photos
• Emergency Information

*Currently, only available for shipping to addresses within the United States and Puerto Rico. Medallions will be available for pick-up at the terminal if one was not mailed to you.

Guests who don't complete all of the above steps in the app will access the Blue Lane for check-in, where our Navigators will help ensure all steps are complete and issue guest Medallions.

Visit Manage Booking  to book flights and transfers, reserve shore excursions and make spa appointments, and purchase any packages if they are not already included in your booking. Before you leave for your cruise, you can print your luggage tags from Manage Booking.

When you enter your personal information and upload your travel documents in the app make sure your name appears in your OceanReady® Profile exactly as entered in your passport. If the name does not match, it's important you contact your Travel Advisor or the Princess Reservations Department at 1-800-PRINCESS (1-800-774-6237) to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

For peace of mind, Princess Cruises® offers guests from select markets the At-Ease Waiver Program. The program offers a cancellation fee waiver as well as baggage protection in a single package, as neither may be purchased separately. This program is not trip interruption insurance and only covers cancellation fees and guest’s baggage while on the cruise, cruisetour or Cruise Plus.* A guest is not required to purchase the waiver program and is free to purchase travel insurance offered by an outside party.

Program Benefits

Cancellation fee waiver — Upon purchase of the non-refundable At-Ease Program, no cancellation fees will be assessed for a guest’s cancellation of the trip for any reason, provided that Princess Cruises is notified by telephone or in writing at least 72 hours prior to midnight on the guest’s scheduled departure date from the embarkation port.

In the case of Cruise Plus hotel packages or cruisetour, notice must be received at least 72 hours prior to midnight on the commencement of the package date or the embarkation date, whichever is earliest.

Baggage protection — If a guest’s own baggage is lost or damaged during the course of their travels with Princess (including cruise only, Cruise Plus, cruisetour and Princess transfers) they may claim reimbursement of up to $500 per person. This is in excess and additional to baggage limits detailed in the cruise contract.

Payment

This program must be paid for with the deposit and cannot be added at a later date. The program is not available for bookings made within final payment period and is not refundable under any circumstances, once paid.

The At-Ease Waiver is available to residents of the state of New York and international markets including Puerto Rico, Mexico and the Province of Québec; it’s not available to the remainder of Canada, Australia, New Zealand and the United Kingdom.

*General Terms & Conditions: Cancellation fee waiver and baggage protection are available in a single package only and cannot be purchased separately. This program is not trip interruption insurance and only covers cancellation fees and guest’s baggage while on the cruise, cruisetour or Cruise Plus. This program expires 72 hours prior to midnight on the day of commencement of the package or embarkation date, whichever is earliest. Thereafter, cancellation fees are per the normal schedule (i.e. 100%); there is no protection from cancellation fees within 72 hours of sailing date.

Baggage protection is limited to physical loss or damage to personal effects belonging to the guest only and does not include airline reimbursed losses, cash, all cameras, jewelry, securities, radios and tickets of any nature. Princess is not responsible for baggage lost or damaged while in the care of airlines or during shore excursions (whether organized or independent). All lost or damaged baggage must be reported to a Princess representative at the time of the incident and all claims must be made within 10 days.

For guests that have Future Cruise Credits, visit our Princess® Cruise Credits page to learn about how to use them.

For the latest updates regarding cancelled cruises, view the Impacted & Cancelled Cruises page for more information.

Visa fees and requirements are subject to change without notice

Travel Document Requirements*

Nothing gets in the way of a good trip like paperwork issues. So we want to make sure you know you’re responsible for meeting all the documentation and proof-of-citizenship requirements for your travel. Check out the guidelines below, as the last thing we want is for you to be denied boarding.

In many cases, you’ll need a valid passport, but even if you don’t, we really recommend traveling with one. You never know when the unexpected might happen – like leaving your ship before the end of your cruise – and it’s always better to be prepared.

General guidelines

Make sure the name on your booking matches the name on your travel document exactly. If the names do not match, contact your Travel Advisor (for bookings through a travel agency) or the Princess Cruises Reservations Department (for direct bookings) at 1-800-PRINCESS (1-800-774-6237). To avoid check-in delays or even denied boarding, please provide Princess Cruises with this information at least 45 days before your cruise.

For non-U.S. passport holders or non-U.S. permanent residents disembarking in a U.S. Port, the U.S. Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the U.S., post-cruise.

Travel document requirements vary by destination and citizenship. Below are document guidelines for both domestic and international voyages. Once a booking is made, you may view voyage-specific requirements on the Manage Booking.

Document Requirements for U.S. and Canadian Citizens/Nationals

International itineraries

A valid passport book is required for all international itineraries including:

• Africa
• Asia
• Australia & New Zealand
• Europe
• India
• Central and South America
• Panama Canal (partial and full transit)
• Caribbean (any sailings that visit Martinique or Guadeloupe)
• South Pacific & Tahiti
• World Cruises

If your cruise involves international air travel (including flights between the U.S. and Canada, the Caribbean, Bermuda or Mexico) you will be required to present a valid passport when departing from or returning to the U.S. by air.

Domestic itineraries

The Western Hemisphere Travel Initiative (WHTI) governs acceptable travel documents for entry into the U.S. by sea from Bermuda, Canada, the Caribbean, Hawaii, Mexico or within the United States. We highly recommend a passport. We also require a passport for all guests in a travel party when minors are traveling with only one adult (21 years and older).† However, for U.S. and Canadian citizens/nationals on select itineraries a passport is not always required. In lieu of a passport book, these individuals must present one of the following valid WHTI-compliant travel documents at cruise check-in:

• U.S. Passport Card
• U.S. or Canadian Issued Enhanced Driver's License (EDL) (A REAL ID is not the same and doesn’t fulfill this requirement.)
• U.S. or Canadian Issued Identification Card (issued to minors and non-drivers)
• NEXUS Card Air travel is limited to participating airports (for entry to Canada)
• SENTRI (for entry to Mexico) and FAST cards
• I-872 American Indian Card or Enhanced Tribal ID Card (ETC)

†We have implemented this requirement because we want to ensure that your party remains together should an emergency arise that requires one or more members to be disembarked in a non-U.S. port. We cannot guarantee that all members of your party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together will result in denial of boarding without refund of the cruise or cruisetour fare.

On select U.S. roundtrip (sometimes called “closed-loop”) voyages, U.S. citizens ages 16 and above may also travel with an original or certified copy U.S. birth certificate (or U.S. Certificate of Naturalization if foreign born) presented together with a valid U.S. government-issued photo identification. U.S. and Canadian citizens ages 15 and younger may travel with a birth certificate.

• Alaska roundtrip from San Francisco, Los Angeles or Seattle (roundtrip Seattle cruisetours excluded)
• Canada/New England roundtrip from New York
• Caribbean roundtrip from Ft. Lauderdale^, Galveston^ or New York (voyages that do not call to Martinque or Guadeloupe only)
• Hawaii roundtrip from Los Angeles, San Francisco, San Diego, or Seattle
• Mexico roundtrip from Los Angeles, San Francisco or San Diego

^Voyages that call to Central or South America are excluded and only passports are accepted. All voyages that call to Martinique or Guadeloupe require a passport.

For information regarding WHTI-compliant documents, visit the US Customs and Border Protection website.

U.S. Permanent Residents are required to present one of the following at cruise check-in:

• Permanent Resident Card (ARC/I-55 card)
• Temporary ARC/I-55 card and valid government-issued photo identification
• Expired ARC/I-55 card and form I-797 and valid government-issued photo identification
• Passport with “ARC” stamp

Canadian Permanent Residents are required to present a valid passport and Landed Permanent Resident Card at cruise check-in.

Non-U.S./Non-Canadian Passport Holders: A valid passport is required for all non-U.S. and non-Canadian citizens for all itineraries.

Passport validity

Many countries require passports be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. (It may take longer than you think it will!) U.S. and Canadian passport holders sailing on a domestic cruise should ensure passports or other travel documents are valid through the completion of travel. There may be occasions where we retain your passport at check-in. This is to ensure that you are not inconvenienced by immigration clearance during your cruise and where face-to-face inspection is not required. We recommend you bring a second government-issued photo ID if you want to have one with you while in port.

There are over 7,000 Passport Application Acceptance locations in the U.S. You may locate the one closest to you by going to the U.S. Department of State website. The United States Postal Service also provides passport services. Visit the U.S. Postal website to find a post office location, get a list of fees and download a passport application.

For information regarding passport applications, please visit the U.S. Department of State travel website or call the National Passport Information Center at 877-487-2778 (M-F, 5 a.m.–5 p.m. PST).

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Guests are advised not to bring any prohibited items to the ship. Prohibited items will not be allowed or stored on board the vessel with no exceptions. Guests are fully responsible for either storing these items ashore or disposing of them prior to embarkation.

The following items will not be allowed on board without a valid lawful reason:

• All firearms including non-firing weapons. An exception to this rule is law enforcement agents acting in an official capacity and certified armed security guards acting in an official capacity (with full permission of the ship’s Master).
• All forms of ammunition, explosive materials and propellants, projectiles of all kinds, cartridges.
• All imitation or replica weapons including de-commissioned weapons, those not capable of being fired and realistic imitation/toy weapons.
• Air/Pellet guns or any other variety of projectile firing weapon.
• Stun Guns, Tasers or any other electroshock device.
• All explosives and explosive device components including but not limited to military, civilian and safety devices, detonators, detonation cords, blasting caps, smoke cartridges, grenades, mines, imitation explosives/devices.
• Fireworks, Flares and Pyrotechnics
• Knives (with a blade over 6.35 cm (2 ½ inches), or 1.25 cm (½ inch) at widest point). bladed weapons, sharp pointed weapons, daggers, sabers, swords, axes, ice axes, hatchets, straight razors (shaving safety razors are allowed), razor blades not in a cartridge, box cutters, ice picks, meat cleavers, and utility knives, (unless specifically authorized for personnel who in the normal course of their duties on board the ship require to be in possession of a knife with a more substantial blade i.e. Galley Staff and Deck Ratings).
• Flick knives, gravity knives, switchblades or lock knives. Small locking pocket-knife with blade lengths less than 6.35 cm (2 ½ inches) and widths ½ inch or less are allowed.
• Concealed bladed weapons such as belt buckles knives, cane and umbrella knives/swords, pen knives and credit card knives.
• Recreational Diver’s Knives unless accompanied by other diving/snorkeling equipment and a valid diving ID card/license (must be held in the custody of the Security Officer). Dive knives may be checked out/in by the owner for dive excursions during the cruise whereby 24 hours’ notice is provided.
• Diver’s spears and spear guns/slings.
• Ceremonial knives/swords as well as entertainment props are at times permitted with prior notification from the Fleet Security Department (must be held on-board in the same manner as dive knives).
• Scissors with blades longer than 4 inches.
• Telescopic or regular truncheons/batons/clubs/coshes/nightsticks/billy clubs/blow pipes/ASPs and or any other item made, adapted or intended for use as an offensive weapon.
• Archery equipment including crossbows and bolts.
• Catapults
• Martial Arts Equipment including flails, throwing stars, nunchakus/nunchucks, kubatons, bostaff, etc.
• Knuckle Dusters, brass knuckles, or any other item constructed for use as a weapon in hand-to-hand combat.
• Handcuffs
• Items containing Incapacitating Substances such as gas guns, tear gas sprays, pepper/mace cartridges, phosphorus, acid and other dangerous chemicals that could be used to maim or disable.
• Flammable Liquids and hazardous chemicals/substances including gasoline/petrol, cooking fuel, acid, spill able batteries (except those in wheelchairs), phosphorous, oil, lighter fluid (common lighters are permitted), methylated spirits, paint thinners, acid, turpentine, spray paint, chlorine, bleach, spray paint and any other dangerous chemicals that could burn, maim, incapacitate or disable.
• Compressed gas bottles/cylinders including propane tanks and aerosol cans (except for personal care or toiletries in limited quantities). Dive Tanks are not permitted, empty or full. Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area. Oxygen cylinders are not x-rayed.
• Drones also referred to as Unmanned Aerial Vehicle (UAV) or Remotely Piloted Aerial Vehicle (RPA), and any other remote-controlled aerial devices/toys. (The exception is when permitted for company sponsored events when approved in advance by Fleet Security).
• Any other item made, adapted or intended for use as a weapon.
• Hookah and Water Hookah Pipes, candles and incense, strike-anywhere matches.
• Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
• Alcohol in violation of the company alcohol policy.
• All illegal drugs, including medications without proper prescriptions.This includes legal intoxicant synthetic or “designer” drugs also known as “Legal Highs” such as Lysergamides, Opioids, Methoxetamine, Synthetic Cannabis, Betel Nuts or Kava (Cava).
• Medical Marijuana
• Poisons
• Noxious Items
• Baseball bats, hockey sticks, cricket bats, lacrosse sticks, pool cues, ski poles, and skateboards.
• Emergency Position Indicating Radio Beacons (EPIRB), Ham radios, transformers, lasers, laser pointers.
• Bicycles, including electric bicycles
• Tools of trade/hobby including any type of hand or power tool. This includes hammers, drills, drill bits, crow bars, saws, power saws, chef/cooking knives/utensils, tools greater than 7 inches in length such as screwdrivers, wrenches and pliers (unless prior authorization is provided by Corporate Headquarters and strict controls are maintained on-board).
• Surfboards – (Boogie boards no longer than 42 inches in length are allowed).
• Boats/canoes/kayaks
• Coolers - only coolers approximately 12 x 12 x 12 in size (holds 6-12 cans of non-alcoholic beverages) are allowed. Guests carrying larger sizes will be directed to return them to their vehicle. If the guest is without a vehicle, the cooler will be destroyed in the same manner as other prohibited items. Exception: if the cooler is larger and contains baby food/formula, kosher food/special dietary food or medication - these must be hand-carried. Coolers cannot be accepted as checked baggage. Whenever there is doubt an embarkation supervisor or shipboard personnel can be contacted to make the decision.
• Scooters (only permitted if used for mobility), boats/canoes/kayaks, Segways (only permitted ashore if used for mobility limitations – cannot be used on board the ship), Heely Shoes, Hoverboards/self-balancing scooters.

The above list is not exhaustive. The Ship Security Officer and Staff Captain are authorized to make a professional judgment as to the legality of any item, declared, detected or discovered.

*Electrical devices such as small fans, multi plug box outlets/adaptors, power strips/extension cords without surge protectors and electric extension cords with surge protectors are allowed onboard when used with proper caution and following inspection/tests from the onboard electrical department. However, if such devices are determined to pose a hazard then they will be removed and returned the last day of the cruise prior to debark.

As our guest, please follow the above precautions while traveling on any of our ships, and please refrain from taking these devices with you on board.

One of the best things about cruising with Princess is the convenience of being able to charge all your onboard expenses to your stateroom.

You will receive your OceanMedallion before you board. Guests will either receive it in the mail or pick it up in the terminal during the check-in process. The Medallion allows you to make TrulyTouchless™ purchases on board and is linked to your personal shipboard account where all purchases are charged.

Guests who have a credit card on file for their shipboard account, an authorization hold of $100 is placed on the credit card to ensure validity of the account. While you are on board, your daily charges will be authorized at close of business each day with your card provider. These authorizations can remain on your card for up to 30 days. Due to this, on extended voyages (in excess of 30 days) your credit card on file will need to be settled at or before the 30-day mark as a result of this authorization timing limit. Following this mid-voyage settlement, a new authorization will be placed on your credit card on file and be settled again at the end of your voyage. 3rd party credit cards will not be accepted for charges on board since the cardholder needs to sign for the charges.

Card must be valid for the length of the cruise. This information will be kept confidential. Princess Cruises use a “pre-authorization” system to charge credit and debit cards for onboard spend. This is standard hotel practice and places a “hold” on your credit or debit card, although your bank does not actually release any money to us. At the end of your cruise, your onboard spend will be charged in one transaction, and the holds will then be released by your issuing bank. Please note, some banks hold pre-authorized funds for up to 30 days limiting the funds available in your debit or credit account. We strongly recommend you check your bank’s pre-authorization process if you have any concerns about this system. To avoid your bank or credit card company blocking onboard transactions, please alert them of your travel plans ahead of time.

An itemized statement will be emailed to you post cruise. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services Desk to settle your account. We accept all major credit cards in most currencies. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

Onboard charges are in United States Dollars (USD) with the following exceptions: for guests on sailings operating roundtrip from Australia, all onboard charges are in Australian Dollars (AUD)

If you are using a credit card to pay for your onboard charges on an AUD currency sailing, a surcharge fee of 1.1% will be applied (regardless of cardholder nationality). Debit cards do not incur a surcharge.

The Princess EZpay Cruise Payment Plan allows you to spread out the cost of your cruise with monthly installments and budget your vacation the easy way – with no extra fees! It’s easy to enroll in and easy to use; Princess EZpay simply charges the credit card on file every month until final payment is due – you can set it and forget it.

Charges for obtaining chips and tokens in the casino are limited to $5,000 USD per day, up to a total limit of $100,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Guest Service Desk for Express Check-Out.

Guests requiring extensions to daily or cruises limits should contact our Casino Department on 1-888-772-6697 prior to cruising for further details. Information and application forms for a casino credit line can be found at Ocean Players Club website under 'VIP Services'.

The minimum age for gambling on board is 18* years old.

*20 years old in Japan

Princess Luggage Valet delivers your bags from your home to your stateroom, and then back home again. The service is offered in partnership with Luggage Forward® in order to make your travel experience easier. No more hauling baggage through the airport, no more long check-in lines or waiting for your luggage to arrive at baggage claim, and no more risk of being held up in lengthy bag inspections at Customs. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

Luggage Valet includes:

• Worldwide service to and from more than 170 ports
• All-inclusive rates charged at the time of booking, no hidden fees
• Guaranteed to arrive on time or a refund of double what you paid to ship the bag

To book, visit the Luggage Forward web site. Inquiries can be sent via email to support@luggageforward.com or you can call Luggage Forward directly at: 1-860-866-4172.

Please review our Passage Contract for full details. You’ll need to accept the terms and conditions of the Passage Contract before your cruise.

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time.

You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

See your Travel Advisor, contact Princess, or visit Manage Booking for details.

We strongly recommend obtaining additional travel insurance that covers routine and medical emergencies, including evacuation if necessary. Your plan should provide coverage for your age, pre-existing medical conditions, any recent changes in health status, countries you plan to visit, and any hazardous activities you may participate in. Most health insurance plans require you to pay the cost of care upfront and submit a foreign claim once you return home. The ship’s medical center will provide an itemized receipt of professional services, medications, and supply charges that may be used for claim reimbursement if eligible.

All ships have a well-equipped medical center that is staffed by licensed doctors and nurses.  For routine care, the Medical Center is open twice a day by appointment and for walk-ins. For urgent or emergency care, the medical staff is available 24/7. We recommend you bring a copy of your medical record with you or have it immediately available in your electronic medical record including any recent specialty reports and test results. Guests may also purchase several over-the-counter medications from our onboard shops or the medical center. Our on-board medical centers meet or exceed the Health Care guidelines for cruise ship medical centers outlined by the American College of Emergency Physicians (ACEP). Health Care Guidelines for Cruise Ship Medical Facilities | ACEP

Yes. You will be charged for professional services including additional fees for pharmacy, laboratory, imaging and supplies.  The medical center will issue you an itemized receipt for any services rendered and a summary of your medical record that may be submitted for reimbursement to your health or travel insurance. We are unable to directly bill your insurance plan. As our ships are not registered as a medical provider in the United States, the following information is not available:

• Doctor’s tax ID, National Provider Identification, Social Security Number, Medicare Provider Number (MPN) or DEA number
• CPT codes, RVS Coded 1500 Forms, UB92 Forms, 40-1 Forms or any other health provider coding or forms.

Guests can also purchase several over the counter (OTC) medications and supplies from the medical center or shops onboard.

Staterooms have both 110V and 220V outlets. Your medical equipment, extension cords, power banks, and surge protectors may be checked for electrical safety before use. Please note that power to your stateroom may include a keycard switch - an energy-saving feature that requires your stateroom keycard to be inserted into a slot to provide power to your stateroom. If you remove the keycard power may be shutoff to your stateroom. Please speak with Guest Services if you need to override this feature for safety reasons. Emergency interruptions in the power supply to your cabin may occur. Medical devices requiring power should have fully charged batteries and/or a back-up option that does not require electricity.

Yes. Please contact accessofficeprincess@princesscruises.com prior to sailing if you require oxygen while on your cruise. Requests to bring oxygen tanks on board require approval from the ship’s safety officer and housekeeping team. If using your own personal supply of oxygen, you should carry it in your hand luggage at embarkation. Do not place any oxygen equipment in checked luggage as staff and crew are not permitted to handle them during the embarkation and disembarkation process. Travel with your oxygen prescription and all required supplies. Label all the items you bring on board with your full name, contact details, and cabin number. It is not necessary to send your oxygen prescription to the shipboard or shoreside medical teams prior to the cruise. Airlines have restrictions on traveling with oxygen, so carefully review airline regulations prior to travel.

• Onboard storage of oxygen tanks: Calculate the amount of oxygen you will likely need for the duration of your cruise, and any additional needs. Ships cannot replace or refill oxygen cylinders. Shoreside purchases at the local ports of additional oxygen are likely to be unavailable or limited. Our ships have limited capacity to store oxygen tanks, so we recommend that you arrange delivery of oxygen racks to store your tanks. Once approved, proceed with planning for delivery of supplies. Contact Guest Services once on board for further information regarding storage of oxygen.

Yes. Oxygen concentrators, CPAP, BiPAP, APAP, nebulizer and ventilator machines are allowed to be used on board. Remember to bring all the necessary supplies for your device as these are not available on board. Carry these devices in your hand luggage. The ship’s crew is not permitted to handle medical equipment during the embarkation and disembarkation process, so you will be expected to carry all your own equipment and supplies.

Although we do not rent medical devices onboard for personal use, you are welcome to bring your own device. Alternatively, we do partner with the following companies who provide oxygen concentrator and other medical equipment for rent, and they can deliver directly to the ship. If a rental is a better solution for you, please do contact them directly.

Guests on dialysis are welcome on board if their condition is stable, they carry their own dialysis equipment, and self-administer the dialysis according to their nephrologist's instruction. Our onboard medical staff is not equipped or trained to perform any type of dialysis. The cruising environment for guests on dialysis is a higher risk than a home setting. Access to specialist services ashore may be limited, so we recommend that guests are stable on dialysis for at least twelve (12) months prior to travel. We do not recommend travel on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, or itineraries with multiple consecutive sea days in remote locations with limited evacuation opportunities. The ship does not have nephrology specialty services on board, and timely availability of this specialty may be unavailable or limited during port visits. Guests must be able to perform hemodialysis/peritoneal dialysis independently or travel with a trained professional. Guests are responsible for supplying all medications and supplies necessary to perform dialysis. Due to the possible risks and complications that can arise while undergoing dialysis treatments on a ship, we strongly recommend guests purchase additional travel insurance that covers treatment of the specific condition and medical evacuation services that may be needed outside of your home country.

While guests may also arrange for dialysis treatments in ports of call, it is important that guests understand that due to circumstances beyond our control, there is no guarantee the ship will call into the designated ports of call at the scheduled date and time. There are many unpredictable reasons a port call may be altered or canceled, so guests travel at their own risk and should be prepared for the possibility of missing a scheduled port of call.

The requirements to sail with us if you are on dialysis include:

• Be stable on treatment for at least 12 months on self-administered hemodialysis or peritoneal dialysis.
• Obtain medical clearance and a report with prescription from your treating doctor for your particular itinerary. Carry these documents with you during your travels.
• Ensure you have all the necessary equipment and supplies for the duration of the voyage.
• Make arrangements with vendors to deliver supplies to the ship (if applicable).

Information specific to self-administered hemodialysis/NxStage:

We allow guests to travel if they use a self-administered dialysis system, such as NxStage. Guests traveling with this type of system, and anyone caring for the guest, should have at least 12 months of experience using the system prior to sailing. Ships do not carry back-up battery support for dialysis-related equipment.

Peritoneal dialysis:

Guests requiring peritoneal dialysis during their cruise must arrange for adequate solutions and supplies to be delivered to the ship prior to sailing. You must contact our Access department at accessofficeprincess@princesscruises.com to arrange port clearance for your medical supply company to deliver and pick up supplies, or they may be denied access to the port.

Equipment and Supplies:

Label all equipment and supplies you bring on board with your full name, contact details, and cabin number.

Rental Companies:

You and the medical supplier are responsible for the delivery of all dialysis equipment rentals and supplies before the ship sails. You assume the risk of using third-party services subject to their contractual terms, including refunds. We recommend contacting third-party providers as soon as possible to confirm the availability and supplies you need can be delivered to the ship on your sailing date.

If you’ve completed the required OceanReady® steps and have your Medallion® device, you can expect a streamlined embarkation.

If you have not received your Medallion wearable ahead of time, you will be asked to show your OceanReady QR code to terminal personnel during the health screening process and once again at check-in. This code can be accessed through the Princess® Cruises App on your smart device. To streamline the check-in process, we ask that you print your OceanReady QR code. Your OceanReady QR code only becomes available once you complete your health questionnaire and accept passage contract and acceptances.

Please remember to have your Medallion device, mobile device with the Princess® Cruises App downloaded, and your luggage tags when you get to the terminal.

Printing your luggage tags is fast and easy! Beginning 75 days prior to sailing, you can print your luggage tags once the booking is paid in full and we’ve been provided with all your guest immigration information and credit card registration.

Simply log-in to Manage Booking to access and print this information!

Age requirements
Guests under the age of 21 years must travel in a stateroom with a guest 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each guest agrees and warrants that he/she will supervise any guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all guests under their supervision.

Passport requirement when minors travel with one adult on voyages governed by the U.S. Western Hemisphere Travel Initiative (includes travel within Bermuda, Canada, Caribbean, Mexico & United States)

When minors (any guest under the age of 18) are traveling with only one adult 21 years of age or older, Princess requires that all guests possess a valid passport. Carrier has implemented this requirement so that your party remains together should an emergency arise that requires one or more in your party to disembark in a non-U.S. port. Carrier cannot guarantee that all members of your party are allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together results in denial of boarding without refund of the of the cruise or cruisetour fare.

Minimum Age Requirements:
Infants must be at least 6 months of age at the time of embarkation in order to sail.
Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Cruisetours: The minimum age for escorted cruisetours is 5 years.

Car seats
US and Canadian regulations require that children up to the age of 8 years old may be required to travel in a car seat, booster seat or other child restraint system. When being transported by car, taxi, limo, van or shuttle, it is your responsibility to know the regulations and provide the applicable child restraint system.

Infants/Young Children and Swimming Pools
Parents/guardians are reminded to bring their children dressed in appropriate attire with towel and sunscreen. Youth staff will not conduct children's activities in the adult or splash pools. Parents must supervise their children at all times when using the pools. Infants and young children in diapers and/or swim diapers, and children who are not toilet trained are NOT permitted in any of the pools or spas due to public health concerns.

Our policy is strictly observed on board and is intended for the public health safety of all guests.

Documents for guests under the age of 18
Several countries require special documentation for children traveling with only one parent or with neither parent; these requirements are subject to change without notice. Many foreign countries require any single parent or guardian to bring a permission slip for the minor to travel abroad. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the consulates of the countries visited prior to your cruise.

For guests under 21 years of age or those who are traveling with children, please note:

• Entry into the disco after 10 p.m. is limited to guests 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
• Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
• Guests under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
• In line with domestic U.S. age limits, as well as our company policy, the casino, cash prize bingo and horse racing are reserved for guests 18 years and older. Picture identification may be requested.
• Guests under the age of 18 are prohibited from purchasing cigarettes or tobacco products while on board.

Youth programs
Princess offers youth programs, where your little ones will have engaging, supervised activities designed specifically for them. The Treehouse (for ages 3-7) and The Lodge (for ages 8-12) give kids the chance to enjoy everything from arts and crafts, game tables, movies, and more.

Children are welcome on all Princess ships, facilities vary.

Don’t miss the orientation and registration meeting on the first night of your cruise. You and your children can meet the Youth and Teen staff and learn more about our exciting shipboard programs. Parents are always welcome to join their children in the Youth and Teen Centers.

ADDITIONAL REMINDERS
Children under 3 are not permitted in the Youth Center unless accompanied by a parent at all times. Youth counselors cannot administer medication, bottle-feed, change diapers, or provide meal service. Private in-cabin babysitting is not available on any Princess ship. All children participating in the Youth Program must be potty-trained. Children who are not potty-trained are not permitted in hot tub or pool facilities.

CHILDREN WITH SPECIAL NEEDS
Princess welcomes all children and teens ages 3-17 to participate in our programs. Let our counselors know of all medical and/or special needs for your children. We will make every effort to accommodate them. Please be advised that Princess Youth counselors do not offer individual one-on-one supervision.

JUST FOR TEENS
And for cruisers age 13-17, we have The Beach House, a contemporary surf-themed lounge just for teens. The Beach House offers teens a range of activities including teen only dance parties, sports tournaments and talent shows. Or, have fun meeting other teens with the Dating Game. Those seeking a creative retreat will enjoy hip-hop dance classes, T-shirt painting, casino nights, mocktails, pizza parties or special teen-only dinners.

During voyages with a high number of families on board, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.

Pre-paying beverage packages offer a great way to save time at embarkation, if one was not included in your fare. From a bottle of wine to beer specials to our Plus Beverage Package* option that features cocktails, fountain sodas and bottled water, there's a beverage package to quench every thirst.

To take advantage of pre-payment, login to Manage Booking to pre-pay online, or simply call 1-855-500-7690. Pre-payment is available up to 3 days prior to departure.

*Please note: Beverage Packages are calculated based on the total number of days of your cruise. Plus Beverage Package does not include bottles of wine; however, wine is available at a 25% discount from the menu price when purchased from bar or dining room locations by guests with a Plus Beverage Package.

Package is NOT available for purchase within 3 days of sailing and is NOT available for voyages 2 nights or fewer. Package must be purchased for full length of voyage, cannot be shared, is non-transferable, and is non-refundable within 3 days of sailing. Alcoholic drinks are limited to 15 beverages per 24 hour period (non-alcoholic beverages do not have this limitation).

The Lotus Spa offers a tranquil environment where you can renew your mind and body with restorative spa therapies from around the world.

To help you unwind, the Lotus Spa offers a full range of personalized spa treatments, including hair and beauty services, massage, sensuous wraps, aroma therapies and even teeth whitening.

Spa advance reservations are accepted between 120 to 7 days prior to departure. Guests must be 18 years or older to indulge in any body treatments and at least 16 years of age to utilize the fitness facilities. Other Spa services are available  to guests 13 years and older when accompanied by an adult.

Book a shore excursion with Princess® to make the most of your time ashore in your destination. Princess offers a variety of experiences perfect for those visiting a port for the first time, experienced cruisers, families, and more. We offer excursions focused on sightseeing, culture & history activities & adventure, and nature & wildlife. You can book your shore excursion online with Manage Booking when you book your cruise and up to 5 days before you depart. Please note, unless otherwise specified, shore excursions are advertised and booked in US Dollars. Learn more about our ports and excursions.

Guests with disabilities should email the Access Office for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports.

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Visit our Cruise Ports & Hotels page for general port information (including driving directions to the port) and hotel packages.

We can arrange ground transfers on your behalf, partnering with local experts.

Ensure a smooth journey from the airport to ship - simply book your transfer, provide your flight details, and meet our local transportation partners upon arrival.*

To ensure seamless service, flight details must be submitted in advance and must fall within our published flight guidelines for your specific port, ship, and embarkation date.

Why book your transfer through us?

• Peace of mind knowing you’ll be dropped off at the correct cruise terminal.
• No language barriers — our local experts handle the details.
• Fixed pricing that avoids surge rates during peak times.
• Our partners monitor your flight and ensure timely pickup upon arrival.

For domestic flights, look for staff holding signage with the Princess logo near the baggage claim area. For international flights, staff will be positioned just after you exit the immigration area.

*Transportation services are provided by local vendors. Princess Cruises acts solely as an agent in arranging these services on your behalf.

Visit our Cruise Ports & Hotels page for general port information (including driving directions to the port) and hotel packages.

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website.

For current travel warnings issued by the State Department for countries Americans should avoid, please visit the U.S. Department of State website.

For general travel information issued by the State Department, please visit the U.S. Department of State website.

If you encounter unforeseen flight or weather-related delays, you’ll need to advise accordingly:

• If you have booked EZair, please contact the Princess En Route Desk for assistance with rebooking options.
• If you have made independent flight arrangements and have not booked Princess Vacation Protection, please contact the Princess En Route Desk so they can inform the ship of your delays.

Princess En Route Desk Contact Info:

• Within the U.S. or Canada, please call 1-800-545-0008.
• Outside of the U.S. or Canada, please call 1-661-284-4410.
• Within Australia, please call 13 24 88.

If you have booked Princess Vacation Protection and have made independent flight arrangements (have not booked EZair) call the travel assistance provider under the plan:

• Within the U.S. or Canada: 1-877-303-5909.
• Outside of the U.S. or Canada, call collect: 1-516-342-4594.

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants, sundresses, will keep you feeling fresh and looking your best while at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining on board our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual
Guest attire should be in keeping with what they would wear to a nice restaurant at home.

• Skirts/dresses, slacks, blouses, and sweaters for women
• Pants and collared or dress shirts for men

Pool or beach attire, shorts, ball caps or jeans with fraying and/or holes are not welcomed in the dining room. Shoes must be worn.

Formal
When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

• Evening gown, cocktail dress or elegant pant suit for women
• Tuxedo, dark suit or dinner jacket and slacks for men

Follow these important luggage reminders:

• Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
• Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
• Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
• All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
• On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
• Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.
• Preparing for an upcoming Alaska cruise? Be prepared to take on this amazing adventure with everything we recommend you bring in our comprehensive Alaska cruise packing list.

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

As provided in the Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a US$20/AU$30 (depending on shipboard currency) corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

We strongly recommend you hand-carry all valuables and breakables, including jewelry, electronics and cameras as well as any medications. Please read the Passage Contract for limitations and responsibilities for lost items and baggage.

Book a shore excursion with Princess® to make the most of your time ashore in your destination. Princess offers a variety of experiences perfect for those visiting a port for the first time, experienced cruisers, families, and more. We offer excursions focused on sightseeing, culture & history activities & adventure, and nature & wildlife. You can book your shore excursion online with Manage Booking when you book your cruise and up to 5 days before you depart. Please note, unless otherwise specified, shore excursions are advertised and booked in US Dollars. Learn more about our ports and excursions.

Guests with disabilities should email the Access Office for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports.

Our primary concern at Princess is your health, safety and security. We are in continuous contact with authorities concerning any travel advisories that might impact our cruises.

If the U.S. State Department advises against travel to specific locations we visit, we would make the necessary changes to the published itinerary. Although such itinerary changes occur infrequently, please understand that these changes are for your own safety and security and are beyond our control.

We remind all of our guests that they must ultimately assume responsibility for their actions while ashore. In this regard, we would like to remind you of some common sense precautions when visiting ports-of-call:

• Stay in the normal tourist areas and don’t travel to out-of-the-way places without the benefit of a guided tour.
• Do not leave any of your belongings unattended in public areas.
• Be generally aware of people and activities around you.
• Do not accept packages from anyone you don’t know personally.
• Keep a low profile–dress and behave conservatively.
• Be careful when eating and drinking ashore.

We will always adhere to local guidelines and protocols regarding the health and safety of our guests and crew.

We thank you in advance for following these recommendations, which we believe will enhance the enjoyment of your cruise.

Cancellation of Pre-Paid Shore Excursions:

If you have pre-paid a shore excursion and wish to cancel, the following shall also apply:

If a pre-paid shore excursion is cancelled five (5) days or more prior to sailing a refund of the pre-paid amount will be made in one of the following ways:

1. If there is a shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount shall be applied to this balance.

   Or,

2. If there is no shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount will be refunded to the credit card used to pre-pay the shore excursion. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible. We appreciate your patience and understanding.

If a pre-paid shore excursion is not cancelled within the above time frame or is cancelled during the voyage prior to the "Closing Time for Cancellation" listed for the particular excursion you wish to cancel, then the pre-paid amount will be refunded to the guest named on the pre-paid reservation as a shipboard credit on this guest's shipboard folio. Please note this is done regardless of which guest pre-paid for the shore excursion.

Cancellation of Pre-Reserved Shore Excursions

Due to the nature of excursions involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, any excursion involving a helicopter flight is not refundable unless cancelled no later than 12:00pm on the day after embarkation.

For other excursions in each port of call, a "Closing Time for Cancellations" is listed on the Shore Excursion Order Form found in your stateroom. This is the time when the bookings for the excursions in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance of the cruise or book on board. However, we cannot cancel an excursion if it is past this closing time, nor will we refund an excursion on which you have reserved but do not to attend.

Cancellation of Alaska Land Excursions

Alaska Land Excursions, purchased through Manage Booking, may be cancelled up to three days prior to travel without any cancellation fees.  Land Excursions cancelled prior to the cancellation deadline will be refunded to the credit card that you provided in Manage Booking to purchase your tours.  Excursions cancelled within three (3) days prior travel are subject to a 100% cancellation fee, unless the operator, at their sole discretion, is unable to operate the program due to unforeseen circumstances.  All sales of tours booked while on your land tour are considered final at the time of purchase and are 100% non-refundable except in the case of an operator approved cancellation.

If you choose to book more than one excursion in a single day, please allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple excursions.

One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all excursions. Therefore, our ships do not sail until all of our organized excursion transportation has returned, so you can be assured that you won't miss the ship.

Please keep in mind that when you make your own arrangements in port, or if you leave an organized excursion, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.

All excursions are operated by local, independent companies and not by Princess.

We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.

Select excursions offer child pricing. Our reservation system will automatically apply a child rate if one is available on eligible tours when you make your reservation.

Once on board, check your excursion tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Shore Excursion Desk as soon as possible to make any necessary adjustments.

Child Prices are not available for excursions involving flights or hotel stays. Toddlers below the age of 2, sitting on a parent’s lap (not occupying a seat), are not charged for most excursions.

For most excursions, there is no minimum age for children as long as they are accompanied by a parent or guardian.

Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on an excursion if a waiver is signed by the parent or guardian in the operator’s presence.

All excursions include local English-speaking guides except for "On Your Own" excursions and where otherwise noted.

Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.